In these Terms and Conditions:

• “Account” means a personal account created by you on the Website;
• “Additional Delivery Charge” has the meaning given in section 3.4;
• “Delivery Charge” has the meaning given in section 3.3;
• “Order” means an order for Goods, placed on the Website;
• “Password” means the password needed to access your Account;
• “Website” means babyvanilla.co

Your purchase of Goods will be subject to certain laws including, without limitation, the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including that the Goods must be of acceptable quality, reasonably fit for the purpose that Baby Vanilla represents they will be fit for, and that the Goods will correspond with any relevant description. Nothing in these Terms and Conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified.

3.1 Prices for Goods are as shown on the Website.

3.2 Baby Vanilla reserves the right to change the prices of Goods at any time without notice to you. Subject to clause 7.2, the price displayed at the time that you place your Order will continue to apply to you even if the price changes before your Order is accepted by Baby Vanilla.

3.3 In addition to the price for the Goods, you will also need to pay the advertised delivery charge (if any) (“Delivery Charge”). Any Delivery Charge will appear in your shopping cart. Baby Vanilla only delivers to certain addresses within Australia.

3.4 In addition to the price for the Goods and the Delivery Charge (if any) you may also need to pay any additional delivery charges which are not shown in your shopping cart but which we incur because you live in an area where light aircraft or barge transport is required, or to which our couriers do not provide a door-to-door service (“Additional Delivery Charge”). These include, without limitation, Christmas Island, Norfolk Island, and remote parts of Queensland and the Northern Territory. Such charges may apply even where the item is shown on the Website as having “free delivery”, “free freight” or something similar. If you live in an area to which an Additional Delivery Charge will apply Baby Vanilla will contact you before accepting your Order and provide you with a quote for the Additional Delivery Charge. If, within the timescale specified, you do not agree to accept the Additional Delivery Charge, Baby Vanilla will cancel your Order. Baby Vanilla will not take payment for your Order until you have confirmed your acceptance of the Additional Delivery Charge.

3.5 By placing an Order you agree to pay:
(a) the price for the Goods;
(b) any Delivery Charge and any Additional Delivery Charge; and

3.6 All prices and Delivery Charges and Additional Delivery Charges quoted are in Australian dollars and are inclusive of GST.

4.1 If you do not already have an Account you will need to create one before placing an Order. An Account may be a “guest” account.

4.2 You may not set up an Account for someone else.

4.3 Please ensure that you enter all information carefully when creating an Account. You warrant to Baby Vanilla that all information provided by you in relation to your Account is complete, true and accurate.

4.4 You must notify Baby Vanilla immediately if you become aware of any actual or potential unauthorised use of your Password or Account.

4.5 Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Baby Vanilla will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of: (i) your Account information being incomplete or inaccurate; or (ii) any unauthorised use of your Password or Account which takes place before you notify Baby Vanilla, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

4.6 If Baby Vanilla suffers any loss, damage, cost or expense as a result of any unauthorised use of your Password or Account which takes place before you notify Baby Vanilla then you must pay Baby Vanilla the amount of that loss, damage, cost or expense if Baby Vanilla asks you to.

5.1 You can place an Order by following the instructions on the Website.

5.2 An Order submitted by you is an offer by you to purchase the Goods for the price plus the Delivery Charge as shown at the time of submission of your Order and any applicable Additional Delivery Charge. Baby Vanilla may accept or reject your offer in its absolute discretion. In particular, but without limitation, Baby Vanilla may reject Orders for commercial quantities of Goods.

5.3 Each Order that you place will, if accepted by Baby Vanilla, be a separate and binding agreement between you and Baby Vanilla with respect to the supply of the relevant Goods, in accordance with these Terms and Conditions.

5.4 If you place an Order for someone else to receive the Goods you must obtain their consent before providing Baby Vanilla with their personal information and, by placing an Order, you confirm to Baby Vanilla that you have done this.

5.5 If the Website states that there is a limit on the number of Goods that you can place an Order for, your Order cannot exceed that limit.

5.6 Please ensure that you enter all information carefully when placing an Order. You warrant to Baby Vanilla that all information provided by you in relation to each Order is complete, true and accurate.

5.7 Please check your Order carefully (including the quantities ordered) before submitting it as Orders may not be able to be changed or cancelled once the Order has been accepted by Baby Vanilla. Baby Vanilla will use reasonable endeavours to cancel or change the Order if it has not already been shipped but makes no representation that it will be able to do this.

5.8 Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Baby Vanilla will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of your Order information being incomplete or inaccurate or as a result of being unable to change or cancel your Order once it has been accepted by Baby Vanilla , whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

5.9 Where you place separate Orders the Goods will be delivered separately and a separate Delivery Charge (and Additional Delivery Charge if applicable) will apply to each Order. Baby Vanilla cannot consolidate separate Orders into one delivery.

5.10 Where you order more than one item in one Order, all Goods for which your Order is accepted at the same time will be dispatched together where practicable. However, in some cases Goods may be dispatched separately.

5.11 You acknowledge that all Goods that you Order are intended for personal, domestic, non-commercial use only.

5.12 The internet can be an unstable, and sometimes insecure, marketplace. At times the facility to place Orders may not be available, your Order might not be received, your Order may be lost or misdirected, or your Order might be delayed.

5.13 You must take your own precautions to ensure that the process which you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system, and contains appropriate protection to prevent damage to your computer system caused by viruses, malicious computer code or other forms of interference.

5.14 Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Baby Vanilla will not be liable to you, or any other person, for any loss, damage, cost or expense arising out of or in connection with of any of the events set out in Section 5.12 or arising out of or in connection with you accessing the Website, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

6.1 When you submit an Order you will receive an Order reference number via e-mail.

6.2 Baby Vanilla will process payment for your Order when, or shortly after, you place your Order (except to the extent set out in section 3.4). Your Order is deemed to be accepted by Baby Vanilla when Baby Vanilla does this, however Baby Vanilla may, in certain circumstances, cancel your Order after acceptance as set out in these Terms & Conditions. In the event that Baby Vanilla cancels your Order having already processed payment, it will refund payment in accordance with section 13.

6.3 When Baby Vanilla accepts an Order it represents an agreement by Baby Vanilla to supply the Goods to you in accordance with your Order subject to receiving payment from you and subject to these Terms and Conditions.

6.4 You must pay for Goods by credit card (Visa, Mastercard or American Express), certain prepaid payment cards, PayPal account or by Baby Vanilla Gift Card or eVoucher. If the name on the credit card/payment card/account does not match the name on the Order, Baby Vanilla may ask you to provide additional information (for example, proof of identity documents) in accordance with its fraud detection processes. By providing your credit card/payment card/gift card you authorise Baby Vanilla to deduct the price and the applicable delivery and other charge(s) from such card.

6.5 Baby Vanilla reserves the right to change the payment methods that can be used for Orders at any time in its absolute discretion.

6.6 Baby Vanilla may not be able to, or may decline to, accept payment from you by your nominated payment method at any time for any reason including, without limitation: (a) where our fraud detection systems detect possible irregularities; (b) because your financial institution has declined payment; or (c) because your payment card has expired. Where this is the case, Baby Vanilla reserves the right to cancel your Order and/or place your Order on hold and request you to provide additional information (for example, proof of identity documents) or arrange payment by another method.

6.7 Goods that you have ordered will not be dispatched to you until your payment for the Goods has cleared. If your payment cannot be processed, your Order will be rejected and we will notify you.

7.1 Baby Vanilla reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. Baby Vanilla may do this for example, but without limitation, where: (a) Baby Vanilla’s suppliers are unable to supply Goods that they have previously promised to supply:
(a) an event beyond Baby Vanilla’s control, including storm, fire, flood, earthquake, terrorism, virus, power failure, war, strike or failure of computer systems, means that Baby Vanilla is unable to supply the Goods within a reasonable time;
(b) goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;
(c) you ask Baby Vanilla to cancel your Order in accordance with section 5.7; or
(d) in the circumstances set out in sections 3.4, 6.7 or 6.8.

7.2 You may cancel your Order where Baby Vanilla:
(a) has breached a material term of this Agreement;
(b) is not able to deliver your Order within a reasonable time of the estimated delivery time advertised on the Website or as set out in these Terms and Conditions, other than a result of any delay for which you are wholly or partly responsible such as a failure to provide the correct delivery address or to pay for the Goods.

7.3 Where Baby Vanilla cancels your Order after acceptance it will notify you of cancellation.

7.4 In the event of Baby Vanilla or you cancelling your Order after payment has been processed, Baby Vanilla will refund any money paid in respect of that Order. Section 13 of these Terms and Conditions sets out further information about refunds.

7.5 Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law) or as expressly set out in these terms and conditions, Baby Vanilla will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of cancellation of your Order, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

8.1 As Baby Vanilla is dependent upon its suppliers to provide stock, Baby Vanilla cannot guarantee availability at all times. You acknowledge and agree that, from time to time, certain Goods may be out of stock or unavailable. Baby Vanilla reserves the right to withdraw or suspend from sale any Goods displayed on the Website, either temporarily or permanently, at any time without notice to you. Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Baby Vanilla will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of the unavailability of any Goods at any time, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

9.1 Risk and title in Goods passes to you on the date and time of delivery of the Goods to the delivery address provided in your Order.

9.2 Goods will only be delivered to addresses within Australia. However, there are certain remote areas in Australia that we do not deliver to. As contemplated by section 3.4, we may agree to deliver Goods to these remote areas by agreement with you.

9.3 In order to ensure the security of your Goods, Baby Vanilla will not accept directions from you to leave the Goods unattended if your delivery address is unattended.

9.4 Baby Vanilla will not deliver to a PO Box, locked bag or parcel locker.

9.5 Following dispatch of your Goods, Baby Vanilla will email you with confirmation of dispatch and an invoice for your Order.

9.6 On delivery you may be required to sign a proof of delivery document. If you are not available to take delivery, your Goods will be taken to a local depot or post office and a calling card containing the relevant contact details will be left at the delivery address.

9.7 If you require Goods that you have ordered to be re-directed to an address which is not the original Order address Baby Vanilla may charge you a reasonable fee for doing this.

9.8 Baby Vanilla seeks to ensure dispatch of your Goods occurs within 24 to 48 hours of your Order being processed. However, in some cases it may take longer. Refer to the delivery and shipping information.

10.1 Most of our Goods can be picked up from a Baby Vanilla store rather than being dispatched to you. Where you wish to do this you will need to nominate this option when you place your Order. Please note that some Goods are not available for pick up from store.

10.2 Only the relevant Baby Vanilla Account holder, or their authorised nominee, may pick-up in-store Goods ordered on that Account.

10.3 If you choose to pick up your Order in store, once the Goods are available for collection, you will receive a “Ready for Collection” notification by email or sms.

10.4 When picking up Goods from the nominated store:
(a) you, or your authorised nominee, must bring the “Ready for Collection” email or sms;
(b) you, or your authorised nominee, must provide photo identification (current drivers licence, passport or Keypass) to store staff to verify that you are the purchaser. Baby Vanilla may take a copy of this identification for fraud prevention purposes. The copy will not be used by Baby Vanilla for any other purpose;
(c) store staff may also check your signature against the signature on any credit/debit/payment card used to purchase the Goods. You must therefore ensure that you bring this card when picking up the Goods; and
(d) store staff have the right to refuse collection of Goods if you, or your authorised nominee, cannot or will not satisfy the requirements set out above. In this event Baby Vanilla will contact the person who placed the Order using the contact details provided.

11.1 You agree and acknowledge that:
(a) Baby Vanilla does not guarantee the delivery or availability of Goods within the timeframes set out in section 9.8 or 10.3 above or otherwise specified by Baby Vanilla or any of its staff;
(b) events outside Baby Vanilla’s control may cause delays, or in some circumstances, prevent your Goods from being delivered or available for pick-up in store;
(c) delays are particularly likely to occur around Christmas, Easter and public holidays; and
(d) except to the extent expressly set out in these Terms and Conditions or otherwise required by law (including, without limitation, the Australian Consumer Law), neither Baby Vanilla nor any of its agents will be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in delivery of the Goods to you or delay in the availability of Goods for pick up in store, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

12.1 The terms and conditions for Baby Vanilla Gift Cards & eVouchers can be found here.

13.1 Where Baby Vanilla is obliged to refund your payment pursuant to these Terms and Conditions, Baby Vanilla aims to initiate your refund within 2 business days (Monday – Friday 9 a.m to 5 p.m Queensland time). The additional time that it takes for you to actually receive your refund will depend upon how quickly your financial institution processes the refund.

13.2 Refunds will only be in Australian dollars.

13.3 Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Baby Vanilla will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of:
(a) any delay in you receiving any refund due to you; or
(b) differences in exchange rates between the time of purchase and the time of refund (particularly relevant where you have purchased Goods using a credit or debit card issued by a foreign bank or financial institution),
whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

14.1 You should check your Goods as soon as they are delivered to you in order to ensure that:
(i) they are what you ordered; and
(ii) they are not damaged or faulty. If this is not the case you should contact us as soon as possible.

14.2 If you have a problem with any Goods or otherwise wish to return them please contact us.

14.3 When returning Goods:
(a) please provide Baby Vanilla with your proof of purchase;
(b) to the extent permitted under the Australian Consumer Law, it is a requirement for the fulfilment of refunds, exchanges and warranties that Customers use their best endeavours to return all out-of-the-box accessories supplied at the time of original purchase.
Customers are also encouraged to use the original packaging where possible in order to avoid damage in transit.

14.4 You are not entitled to any refund or exchange just because any packaging is damaged in transit. The packaging exists to protect the Goods themselves.

15.1 To the full extent permitted at law, Baby Vanilla is not liable for any loss of profit, loss of revenue, loss of business, loss of bargain, loss of savings, loss of data, loss or goodwill, loss of reputation, the cost of obtaining replacement or alternative goods or the cost of other remedial measures, or for any indirect, special, economic or consequential loss, arising in connection with any Order or Account.

16.1 Baby Bunting policy on the collection, use and disclosure of customers’ personal information is set out in its Privacy Policy which forms part of these Terms and Conditions.

17.1 Your use of the Website is governed by the website terms of use.

18.1 Baby Vanilla reserves the right to amend these Terms and Conditions at any time. Any amendment will take effect from the time that it appears on the Website. The Terms and Conditions which apply at the time that you place your Order are the Terms and Conditions which will apply to your Order.

18.2 Any provision in this agreement which is invalid or unenforceable in any jurisdiction is to be read down for the purpose of that jurisdiction, if possible, so as to be valid and enforceable, and otherwise shall be severed to the extent of the invalidity or unenforceability, without affecting the remaining provisions of this agreement or affecting the validity or enforceability of that provision in any other jurisdiction.

18.3 These Terms and Conditions are governed by the laws of Queensland, Australia.