Noosa Heads – QLD – 4566

We’re open Monday – Friday, 8 a.m. – 5:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

Your delivery charges will be calculated at checkout.

Enjoy free delivery on orders over AU$150.

Baby Vanilla offers a number of credit cards, PayPal, Afterpay for online purchases.

For our New Zealand customers, please note that all transactions are in AUD which will be converted to NZD when you purchase. Your financial institution may apply a foreign currency conversion fee or other charges. When you see prices in NZD, they have been converted at the time viewing the site to help your shopping experience, and the actual conversion rate may vary the time of purchase.

All orders are delivered to your door from our Australian warehouse, and are expected to take 5 – 12 business days to arrive. The impact of COVID-19 on delivery times is starting to ease however in this uncertain climate, please still allow for possible delays. We apologise for any inconvenience.

Baby Vanilla cares about your security therefore we use market leading SSL security, PCI Compliance to ensure your security.

We offer a Strong 256 bit encryption using Secure Socket Layers (SSL) which is the same technology used by banking institutions.

The SSL (and TLS) protocol is the Web standard for encrypting communications between users and SSL (secure sockets layer) e-commerce sites. Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data. SSL provides businesses and consumers with the confidence that private data sent to a Web site, such as credit card numbers, are kept confidential. Web server certificates (also known as secure server certificates or SSL certificates) are required to initialize an SSL session

The focus of our security is centred around the safe storage of data and processing of sensitive personal Credit Card, Charge Card and Direct Entry information. PCI DSS (Payment Card Industry Data Security Standard) Compliance is a strict security standard the card schemes have introduced globally to ensure personal information is properly protected. Our payment gateway holds the highest level of PCI DSS accreditation to ensure your credit card details are safe.

To ensure security of all card holders Baby Vanilla uses market leading Credit Card fraud protection methods to protect all our customers

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or at the following work day. Orders via pre-payment are sent out on the day we receive the payment.


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